Privacy Policy

Eco-Dry Carpet Cleaning ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit https://ecodrymd.com, contact us, request a quote, or receive cleaning services, how we use and share it, and the choices available to you.

This Policy applies to information collected through our website, phone and text communications, email, and in-person service interactions. It does not apply to third-party websites or services we do not control (for example, review platforms or social networks), which have their own policies.

By using our Site or providing information to us, you acknowledge this Policy. Our Terms of Service govern use of the Site and services.

We collect information in three general ways: information you provide, information collected automatically, and information from third parties.

Information you provide

• Contact and identity: name, phone number, email address, and service address or ZIP code
• Service details: services requested, property type, scheduling preferences, and messages you send through our contact or quote forms
• Communications: records of calls, texts, voicemails, and emails with our team
• Payment-related information: billing details needed to complete a transaction (we do not intentionally store full payment card numbers on our servers)
• Photos or video: before-and-after images of work areas, only with your consent or as reasonably necessary to document service

Information collected automatically

When you visit the Site, our hosting and infrastructure providers may log:

• IP address, browser type, device type, and operating system
• Pages viewed, referring URL, and approximate date/time of access
• Error and performance data needed to operate and secure the Site

We do not currently use third-party advertising or cross-site tracking pixels on this Site.

Information from third parties

We may receive limited information from:

• Review platforms (for example, Google) when you leave a public review
• Referral or booking partners, if you were directed to us through them
• Public property or directory sources when needed to confirm service-area eligibility

We use personal information for legitimate business purposes, including to:

• Respond to inquiries and provide quotes
• Schedule, perform, and follow up on cleaning services
• Communicate about appointments, access instructions, scope changes, and invoices
• Process payments and maintain business records
• Improve our Site, services, and customer experience
• Send service-related messages (confirmations, reminders, receipts)
• Request reviews or share before-and-after examples only where permitted and, for marketing use of your images, with your consent
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our Terms of Service

We do not sell or rent your personal information to data brokers or marketers.

Depending on context, we rely on one or more of the following:

• Contract: processing needed to respond to your request, schedule service, or perform work you asked for
• Legitimate interests: operating and securing our business, improving services, and communicating with customers in a way you would reasonably expect
• Consent: where required for optional marketing, certain photo use, or other purposes we ask permission for explicitly
• Legal obligation: recordkeeping, tax, insurance, or responding to lawful requests

You may withdraw consent where we rely on it, without affecting processing that occurred before withdrawal.

We share personal information only as needed to run our business:

• Service providers who help us host the Site, route contact forms, store leads, send email or SMS, process payments, or maintain backups — under contractual obligations to protect data and use it only for our instructions
• Professional advisors such as accountants, insurers, or attorneys when necessary
• Legal and safety: when required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or property
• Business transfers: in connection with a merger, sale, or reorganization, subject to continued protection of your information

We do not share your information for third-party advertising or sell personal information for monetary consideration.

Examples of categories of providers we may use include:

• Website hosting (e.g., Vercel) — Serve pages, CDN, security, and server logs
• Lead and CRM tools (e.g., Asteri) — Store and manage quote requests submitted through our forms
• Email and SMS — Reply to inquiries and send appointment-related messages
• Maps and location embeds — Display service area on the Site
• Payment processor — Collect payment for completed work, if applicable

This list may change as our tools evolve. We select providers that apply reasonable security measures and limit use of data to providing services to us.

The Site may use cookies and similar technologies that are strictly necessary to operate the Site — for example, to protect forms from spam or abuse, remember basic session state, or maintain security.

We do not use cookies for cross-site behavioral advertising on this Site. You can control cookies through your browser settings; disabling necessary cookies may affect form submission or Site functionality.

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including:

• Active inquiries and customers: for the duration of our relationship and a reasonable period afterward for follow-up, warranty, or re-service requests
• Business records: as required for tax, accounting, insurance, or legal compliance (often several years)
• Server logs: for a limited period consistent with security and troubleshooting needs

When information is no longer needed, we delete it or de-identify it where feasible.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information — including encrypted connections (HTTPS), access controls, and reputable hosting providers.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to reduce risk and limit access to those who need it for their job duties.

Our Site and services are directed to adults scheduling property cleaning. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take reasonable steps to delete it.

Depending on where you live, you may have rights to:

• Access a copy of personal information we hold about you
• Correct inaccurate information
• Delete information, subject to legal retention exceptions
• Opt out of non-essential marketing communications
• Limit certain processing where applicable law provides that right

To exercise these rights, contact us using the details in the Contact section below. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights permitted by law.

Marketing opt-out: You may opt out of promotional emails or texts at any time by following unsubscribe instructions or telling us directly. You will still receive transactional messages related to scheduled service.

Do Not Track: Some browsers offer a "Do Not Track" signal. Because there is no uniform industry standard, we do not currently respond to DNT signals.

Residents of certain states (including California, Virginia, Colorado, Connecticut, and others) may have additional rights regarding access, deletion, correction, and opting out of certain processing. Eco-Dry Carpet Cleaning is a small local service business and does not sell personal information as defined by applicable state laws.

If you are a resident of a state with a comprehensive privacy law and wish to submit a request, email rich@ecodrymd.com or call (443) 252-0607 with "Privacy Request" in the subject line. We will respond within the timeframe required by applicable law or explain why an exception applies.

Our services are offered in Maryland and surrounding areas in the United States. If you access the Site from outside the U.S., you understand that your information may be processed in the United States, where privacy laws may differ from those in your country.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes may be noted on the Site. Continued use of the Site after changes become effective means you accept the updated Policy.

Questions about this Privacy Policy or our data practices:

• Email: rich@ecodrymd.com
• Phone: (443) 252-0607

Eco-Dry Carpet Cleaning · Forest Hill, MD