Privacy Policy

Eco-Dry Carpet Cleaning ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit https://ecodrymd.com, contact us, request a quote, or receive cleaning services, how we use and share it, and the choices available to you. This Policy applies to information collected through our website, phone and text communications, email, and in person service interactions. It does not apply to third party websites or services we do not control (for example, review platforms or social networks), which have their own policies. By using our Site or providing information to us, you acknowledge this Policy. Our Terms of Service govern use of the Site and services.

We collect information in three general ways: information you provide, information collected automatically, and information from third parties. Information you provide, Contact and identity: name, phone number, email address, and service address or ZIP code, Service details: services requested, property type, scheduling preferences, and messages you send through our contact or quote forms, Communications: records of calls, texts, voicemails, and emails with our team, Payment related information: billing details needed to complete a transaction (we do not intentionally store full payment card numbers on our servers), Photos or video: before and after images of work areas, only with your consent or as reasonably necessary to document service Information collected automatically When you visit the Site, our hosting and infrastructure providers may log:, IP address, browser type, device type, and operating system, Pages viewed, referring URL, and approximate date/time of access, Error and performance data needed to operate and secure the Site We may use analytics, advertising measurement, and session replay tools, including Vercel Analytics, Google Ads conversion tags, and Microsoft Clarity when enabled. These tools may collect page views, referring URLs, browser and device details, approximate date/time of access, ad click indicators, heatmaps, clicks, scrolls, and replay style interaction data that helps us understand Site behavior and detect suspected fraud or abuse. We do not intentionally send names, phone numbers, email addresses, quote messages, service addresses, or full Google click IDs to session replay tools as custom tags. Contact form fields are configured to be masked, and sensitive form inputs are not intended to appear in recordings. Information from third parties We may receive limited information from:, Review platforms (for example, Google) when you leave a public review, Referral or booking partners, if you were directed to us through them, Public property or directory sources when needed to confirm service area eligibility

We use personal information for legitimate business purposes, including to:, Respond to inquiries and provide quotes, Schedule, perform, and follow up on cleaning services, Communicate about appointments, access instructions, scope changes, and invoices, Process payments and maintain business records, Improve our Site, services, and customer experience, Send service related messages (confirmations, reminders, receipts), Request reviews or share before and after examples only where permitted and, for marketing use of your images, with your consent, Detect, prevent, and address fraud, abuse, or security issues, Comply with legal obligations and enforce our Terms of Service We do not sell or rent your personal information to data brokers or marketers.

Depending on context, we rely on one or more of the following:, Contract: processing needed to respond to your request, schedule service, or perform work you asked for, Legitimate interests: operating and securing our business, improving services, and communicating with customers in a way you would reasonably expect, Consent: where required for optional marketing, certain photo use, or other purposes we ask permission for explicitly, Legal obligation: recordkeeping, tax, insurance, or responding to lawful requests You may withdraw consent where we rely on it, without affecting processing that occurred before withdrawal.

We share personal information only as needed to run our business:, Service providers who help us host the Site, route contact forms, store leads, send email or SMS, process payments, measure advertising, analyze Site behavior, maintain session replay and heatmap tools, or maintain backups, under contractual obligations to protect data and use it only for our instructions, Professional advisors such as accountants, insurers, or attorneys when necessary, Legal and safety: when required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or property, Business transfers: in connection with a merger, sale, or reorganization, subject to continued protection of your information We do not share your information for third party advertising or sell personal information for monetary consideration.

Examples of categories of providers we may use include:, Website hosting (e.g., Vercel), Serve pages, CDN, security, and server logs, Lead and CRM tools (e.g., Asteri), Store and manage quote requests submitted through our forms, Analytics and session replay tools (e.g., Vercel Analytics and Microsoft Clarity), Measure Site usage, clicks, scrolls, heatmaps, and replay style interaction data with masking controls, Advertising measurement tools (e.g., Google Ads), Measure whether paid clicks lead to calls, quote requests, or other business outcomes, and help identify suspected invalid traffic, Email and SMS, Reply to inquiries and send appointment related messages, Maps and location embeds, Display service area on the Site, Payment processor, Collect payment for completed work, if applicable This list may change as our tools evolve. We select providers that apply reasonable security measures and limit use of data to providing services to us.

If you provide a mobile number and expressly agree to receive text messages from Eco-Dry Carpet Cleaning, we may send SMS or MMS messages about quote requests, scheduling, appointment confirmations, arrival updates, service follow up, review requests, invoices, and limited offers related to our cleaning services. Message frequency varies based on your requests, appointments, and service history. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at rich@ecodrymd.com or (443) 252 0607. We do not sell, rent, share, or transfer mobile phone numbers, SMS opt in data, or SMS consent to third parties, affiliates, lead generators, or other businesses for their own marketing or promotional purposes. We may share mobile information with service providers only as needed to deliver messages, operate our business, or comply with law. Your consent to receive messages from Eco-Dry Carpet Cleaning is not transferable to any other business.

The Site may use cookies and similar technologies that are strictly necessary to operate the Site, for example, to protect forms from spam or abuse, remember basic session state, or maintain security. The Site may also use cookies or similar technologies for analytics, advertising conversion measurement, session replay, heatmaps, and fraud or abuse detection. We use these tools to understand whether marketing is working, improve the Site, and investigate suspicious traffic patterns. We do not use cookies to sell your personal information. You can control cookies through your browser settings. Disabling cookies may affect form submission, analytics accuracy, call tracking, replay continuity, or other Site functionality.

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including:, Active inquiries and customers: for the duration of our relationship and a reasonable period afterward for follow up, warranty, or re service requests, Business records: as required for tax, accounting, insurance, or legal compliance (often several years), Server logs: for a limited period consistent with security and troubleshooting needs When information is no longer needed, we delete it or de identify it where feasible.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (HTTPS), access controls, and reputable hosting providers. No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to reduce risk and limit access to those who need it for their job duties.

Our Site and services are directed to adults scheduling property cleaning. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take reasonable steps to delete it.

Depending on where you live, you may have rights to:, Access a copy of personal information we hold about you, Correct inaccurate information, Delete information, subject to legal retention exceptions, Opt out of non essential marketing communications, Limit certain processing where applicable law provides that right To exercise these rights, contact us using the details in the Contact section below. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights permitted by law. Marketing opt out: You may opt out of promotional emails or texts at any time by following unsubscribe instructions or telling us directly. You will still receive transactional messages related to scheduled service. Do Not Track: Some browsers offer a "Do Not Track" signal. Because there is no uniform industry standard, we do not currently respond to DNT signals.

Residents of certain states (including California, Virginia, Colorado, Connecticut, and others) may have additional rights regarding access, deletion, correction, and opting out of certain processing. Eco-Dry Carpet Cleaning is a small local service business and does not sell personal information as defined by applicable state laws. If you are a resident of a state with a comprehensive privacy law and wish to submit a request, email rich@ecodrymd.com or call (443) 252 0607 with "Privacy Request" in the subject line. We will respond within the timeframe required by applicable law or explain why an exception applies.

Our services are offered in Maryland and surrounding areas in the United States. If you access the Site from outside the U.S., you understand that your information may be processed in the United States, where privacy laws may differ from those in your country.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes may be noted on the Site. Continued use of the Site after changes become effective means you accept the updated Policy.

Questions about this Privacy Policy or our data practices:, Email: rich@ecodrymd.com, Phone: (443) 252 0607 Eco-Dry Carpet Cleaning · Forest Hill, MD